FAQ
WHO MANAGES ARANCIO COLLECTION?
The website aranciocollection.it is managed by ARANCIO SNC DI MICCOLI MARIA CHIARA E C., with registered office in Via Renato Fucini 11, Industrial Zone Via del Lavoro, BO 40033, Italy.
VAT number: IT 03115251203
REA: 493045
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
At the moment we do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €200, standard shipping is free.
For orders under €200, a fixed shipping cost of €20 is applied.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1-3 working days from payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipment, delivery is normally expected within 3-5 working days.
The total estimated time from payment confirmation to delivery is normally 4-8 working days.
WHICH COURIERS DO YOU USE?
Orders can be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipment, you will receive, when available, a code or link to monitor the delivery status.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO THE PRICES INCLUDE VAT?
The prices published on the website are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current legislation.
CAN I CANCEL AN ORDER?
You can request order cancellation before shipment by writing promptly to info@aranciocollection.it.
We cannot guarantee the cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to the exceptions provided by law.
WHO PAYS THE RETURN COST?
The direct cost of the return is borne by the customer, except in the case of a damaged, defective, incorrect or non-compliant product.
For bulky products or those not returnable by normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Arancio Collection
ARANCIO SNC DI MICCOLI MARIA CHIARA E C.
VIA FRANCESCO TODARO 1
40126, BOLOGNA (BO)
Italy
Before shipping the return, we advise you to contact us at info@aranciocollection.it.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@aranciocollection.it indicating the order number and, where available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided by applicable law.
HOW CAN I CONTACT YOU?
Email: info@aranciocollection.it
Phone: +39 51 9911307
Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST