Complaints and dispute resolution
Last updated: May 27, 2026
1. HOW TO SUBMIT A COMPLAINT
For issues relating to products, orders, payments, deliveries, returns, refunds, or legal guarantee, the customer can contact us at the following addresses:
Arancio Collection
ARANCIO SNC DI MICCOLI MARIA CHIARA E C.
VAT number: IT 03115251203
REA: 493045
Via Renato Fucini 11, Zona Industriale Via del Lavoro
BO 40033
Italy
Email: info@aranciocollection.it
Phone: +39 51 9911307
Customer Service:
Monday to Friday, 09:00 to 18:00
Italian time – CET/CEST
2. USEFUL INFORMATION FOR THE COMPLAINT
To allow us to quickly manage the request, we recommend indicating:
- first and last name;
- order number;
- email address used for the purchase;
- description of the problem;
- any useful photographs or documents;
- requested solution, where applicable.
3. COMPLAINT HANDLING
We will examine the request and try to provide an appropriate response using the contact details provided by the customer.
4. ALTERNATIVE DISPUTE RESOLUTION
If a complaint is not resolved directly, the consumer may, in applicable cases, contact an alternative dispute resolution (ADR) body competent according to Italian and European law.
5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY
Recourse to out-of-court procedures does not limit the consumer's right to appeal to the competent judicial authority according to applicable law.